The agreement

These terms govern the sale and delivery of services by Pabitra IT Hub Private Limited ("we", "us", "our"), based in Kolkata, West Bengal. By purchasing or using any service you agree to these terms, our Acceptable Use Policy and, for hosting, our Hosting SLA. If you are buying on behalf of a company, you confirm you are authorised to bind it.

Our services

We provide web hosting, domain registration, custom software development, IT infrastructure installation, training and related services. Every paid service we deliver is described in writing to you before you commit - either by a plan page, an order form, or a written scope for custom work.

For custom software, a "scope" is the written description of what will be built, the price, and the delivery date. Any work outside that scope is quoted separately and only done with your acceptance.

Accounts and access

You are responsible for the credentials on your account and for activity under them. If you know access has been compromised, tell us immediately. We may suspend access to protect your account or the platform if we believe it is at risk, and we will tell you as soon as we can.

Payments, invoices and GST

All prices shown are in Indian Rupees, exclusive of GST unless stated. GST is added at checkout and appears on your invoice, so you can claim input credit. Payments are due in advance for hosting and subscriptions, and per the payment schedule in your scope for custom work. Renewals are billed automatically; we notify you before a renewal is due and you can opt out.

Intellectual property

For custom software, once the final payment is made the source code and database you commissioned belong to you, delivered with documentation. We retain the right to reuse general-purpose libraries, components and our own in-house tooling. Our names, logos and AccoliX branding remain ours.

You confirm the content you host or publish (text, images, data) is either yours or you have the right to use it.

Warranties and disclaimers

We deliver services with reasonable care and skill and in line with any written specification. Hosting is provided on infrastructure we monitor and support, with the uptime commitment set out in the Hosting SLA. Beyond that, we make no warranty of fitness for a particular purpose, and any third-party components (software, hardware, public APIs) are governed by their own terms and availability.

Limitation of liability

To the maximum extent the law allows, our total liability for any claim arising out of a service is limited to the amount you paid for that service in the twelve months before the claim. We are not liable for indirect or consequential loss - including lost profits or data - except where caused by our gross negligence or wilful misconduct, or where the law does not allow an exclusion.

Termination and suspension

Either side may end a monthly service with notice before the next renewal. We may suspend a service immediately where continued use would break the law, damage our network, or risk other customers - we will tell you and give you a reasonable chance to fix the cause, except where the law says otherwise.

Governing law and disputes

These terms are governed by the laws of India. Disputes are first subject to a good-faith attempt to resolve them directly; if that fails, they will be under the jurisdiction of the courts at Kolkata, West Bengal.

Changes to these terms

We update these terms from time to time. Material changes are announced on this page and, for active customers, by email to the address we have on file. Continuing to use a service after the change means you accept the updated terms.